Terms of service

TERMS & CONDITIONS

Please read these Terms and Conditions carefully before using https://saumyavenisa.com/. By accessing or using this website, you agree to be bound by the terms stated below. If you do not agree with any part of these terms, please do not use our website.

MEMBERSHIP ELIGIBILITY

By using this website, you confirm that you are at least 18 years of age, or that you are accessing the website under the supervision and consent of a parent or legal guardian.

While some products may be suitable for different age groups, Saumya Venisa sells products only to adults, who are legally capable of making purchases using valid payment methods.

YOUR ACCOUNT

You are responsible for maintaining the confidentiality of your account credentials, including your password and access to your device.

If you believe that your account has been accessed without authorization or your password has been compromised, please contact us immediately. Upon verification, we may suspend or delete the account for security reasons.

You agree to provide accurate, current, and complete information when creating an account. All personal information shared by you is handled in accordance with our Privacy Policy.

CANCELLATION BY THE CUSTOMER

  • Order cancellations are accepted only before the product has been shipped.

  • Once the order has been shipped, cancellation requests will be governed by our Return & Refund Policy.

DELIVERY ISSUES

We strive to provide timely and reliable delivery services.

  • Our courier partners may contact you 3–4 hours prior to delivery.

  • If delivery cannot be completed due to unavailability at the address, a delivery attempt notice may be left.

  • A second delivery attempt will usually be made within 48 hours.

Delays caused by incorrect address details or customer unavailability are not the responsibility of Saumya Venisa.

PAYMENT & CREDIT CARD DETAILS

We strongly recommend using your own credit or debit card while making purchases on our website.

In case of any suspected fraudulent transaction, the responsibility to prove lawful usage of the payment method rests solely with the user. Saumya Venisa reserves the right to cancel such orders if fraud is suspected.

WARRANTY ON PRODUCTS

Where applicable, products are covered by the manufacturer’s warranty only. Warranty terms vary by product and brand and are subject to the manufacturer’s policies.

MODIFICATION OF TERMS & CONDITIONS

We reserve the right to modify, update, or change these Terms & Conditions at any time without prior notice.

Any changes will be effective immediately upon posting on the website. Continued use of the website after changes constitutes acceptance of the revised terms.

GENERAL CONDITIONS

  • All purchases are subject to applicable cancellation, return, and refund policies.

  • Saumya Venisa reserves the right to withdraw or replace any offer or promotion without prior notice.

  • All communication regarding orders, promotions, or support should be made through the “Contact Us” section of the website.

  • We do not guarantee uninterrupted or error-free operation of the website and are not liable for technical or human errors beyond reasonable control.

CONTACT INFORMATION

For any questions or concerns regarding these Terms & Conditions, please contact us via the Customer Support section on our website.